Trust in Care Policy

All patients and clients in healthcare settings have a right to safe and respectful relationships where they feel secure, valued and confident in the support that they receive from those charged with their care. This places a responsibility on healthcare organisations and employers to know how to respond correctly if an abuse in this trust occurs. During this one-day course, our course facilitator will utliise work based scenarios to probe learner knowledge and guide learners through the policy and procedures step by step in terms of investigation and follow up actions.

“Our learners found the module engaging and felt that the

animations brought the situation to life.”

Very practical and interactive

...good opportunity to update knowledge and skills

Award

 HMI Certificate

Type

 Open and in-house course

Delivery

 1 tutor led day, live online via Zoom

CPD

 6 CPD points

 Open Course Price

 €275 per participant

In-house Price

 €1,450

HMI member discount

 HMI member discounts applies. Cannot be used in conjunction with any other offer

Provider

 The Learning Rooms
Trust-in-Care-Policy

Target Audience

This course is suitable for managers tasked with ensuring that proper and appropriate standards of care are maintained on their own teams/in their department. It is suitable also for HR personnel who may be tasked to support managers where any instances or alleged instances of abuse have occurred in understanding the proper process and procedures to be followed.

Course Content

This course covers the following areas:

  • Quick overview/refresher of Trust in Care Policy
  • The role of the manager/staff/HR
  • Outline what is abuse?
  • Preventing abuse
  • Procedures for receiving a complaint of abuse
  • Managing allegations of abuse and follow up actions
  • Skills and knowledge required to carry out an investigation in line with best practice
  • Informing an Garda Siochana

Learning Outcomes

At the end of this one day course participants will be able to:

  • Recognise – what constitutes abuse?
  • Respond – what do you do?
  • Report – what is the reporting procedure?
  • Manage –what is the correct management procedure?

Course Dates