Support Contact Person/Contact Person Training (as part of a Dignity at Work policy)

Under a Dignity at Work Policy, the Support Contact Person can play a valuable role in helping to resolve issues of bullying and harassment. The Support Contact Person acts as an initial point of contact for employees who have concerns of bullying or harassment and those who may be accused of it. The role is limited to listening, providing support and information in a non-directional way and in complete confidence. A Contact Support Person has no involvement in the investigations of any complaint and does not act as an advocate.

“Our learners found the module engaging and felt that the

animations brought the situation to life.”

Very practical and interactive

...good opportunity to update knowledge and skills

Award

 HMI Certificate

Type

 Open and in-house course

Delivery

 0.5 day tutor led delivery live online

CPD

 3 CPD points

 Open Course Price

 €150 per participant

In-house Price

 Please contact the office for details

HMI member discount

 HMI member discount applies. Cannot be used in conjunction with any other offer

Provider

 The Learning Rooms
Support Contact Person training

Target Audience

This half day course, is aligned to guidance from the Workplace Relations Commission and The Health and Safety Authority. It will equip those who wish to undertake the role and those who are already in the role with the necessary knowledge, skills and confidence to undertake the role in a way which fosters respect and dignity at work for all.

Course Content

This course covers the following areas:

  • What is Dignity at Work?
  • Role and Responsibility of the Support Contact Person
  • Understanding Bullying and Harassment
  • Key Qualities and Skills
  • The Informal and Formal Process
  • Confidentiality, Ethics and Self-Protection
  • Signposting and Supports

Learning Outcomes

At the end of this training, participants will be able to:

  • Explain their role and its boundaries
  • Understand the legal definitions of bullying, harassment and sexual harassment
  • Recognise bullying and harassment behaviours
  • Respond appropriately to disclosures
  • Provide clear, neutral guidance on next steps

Course Dates