Healthcare Customer Service Skills

Customer Service in a healthcare environment operates in a uniquely different context to that of customer service in other service environments. The interactions between those ‘front of house’ healthcare staff and patients and their families is often set against specific challenges, for example high volumes, patient privacy, miscommunication.  Frequently, there can be additional difficulties of dealing with people who are stressed due to illness or concern for a family member. This one day workshop aims to give staff members the competence and confidence to develop an understanding of effective customer services and to build an awareness of their own communication and interpersonal style when dealing with patients.

Award

HMI Certificate

Type

In-house course

Delivery

1 day face-to-face

CPD

6.5 CPD points

In-house course price

€1,400

HMI member discount

10% off (cannot be used in conjunction with any other offer)

Provider

SHRC Limited

Client Feedback

100% would recommended our courses
97% rated the standard of trainer very good or excellent
93% rated our training methods very good or excellent